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Faculty Laptop Program

Participation Criteria

• Full-time tenure faculty status. The Provost and Vice President for Academic Affairs office provides list of those who are eligible.
• Systems are assigned to a position. The system belongs with the position, not the faculty member.

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Retirement or Leaving University

• A Faculty Laptop Computer Return form is completed for all returned systems.
• Systems must be returned to the Technology Helpdesk during business hours.
• Faculty members moving to a part-time position from full-time must turn in the system.
• Faculty members retiring but who will still be doing work for the university need to turn in the system.

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Data Retention

• The faculty member is responsible for maintaining an appropriate backup of their data. Laptops are equipped with a CD ROM burner to facilitate backups.
• Customer Support Services is available to assist with backing up data for departing faculty members; the faculty member must provide the media for the backup.  Only data files are backed up, no music or video files are backed up.  An appointment should be made as this task is time consuming.
• After being returned to Customer Support Services, all data on the system is removed and the operating system and standard applications are re-installed.

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New Faculty Members

• Systems are not available until the actual start date of the individuals contract.
• Systems are assigned to a position; new faculty filling vacant positions receive the system assigned to that position. 
• New faculty receiving a previously assigned system who have been promised a new system upon employment are to resolve the matter with their departmental chair.

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Sabbatical or Leave of Absence

• Those scheduled to receive a new replacement system are to pick up the system (if on campus and time permits) prior to their departure. 
• Those scheduled to receive a new replacement system that depart prior to the system being available retain their current system.

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Stolen or Lost Systems

It is the responsibility of faculty members to take appropriate precautions to prevent damage to or loss/theft of their laptop computers.
Stolen or lost systems are the responsibility of the faculty member to replace.

• A lost or stolen system is to be replaced with a system comparable to the one it is replacing.
• Campus Computer Sales is to be consulted to determine which system should be purchased as a replacement.

Make sure to carry a copy of the BU Tag# and serial# of your laptop.  This information is used for police reports and tracking purposes.  Stolen or lost systems are to be reported as soon as possible as follows:

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Theft or Loss On Campus:

• Contact Campus Police x2000
• Contact Technology Helpdesk x2964

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Theft or Loss Off Campus:

• Contact Local Police Department
• Obtain a copy of the police report
• Upon returning to campus:
  • Contact Campus Police x2000
  • Contact Technology Helpdesk x2964

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Hardware and Software Issues

Contact the Technology Helpdesk x2964 with all software and hardware issues.  If your work has stopped, inform the Helpdesk Consultant so that your Service Request will be given the highest priority.

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Loaner Systems

A limited number of loaner systems are available.  For most hardware issues, the hard drive from the existing system can be removed and placed in the same model loaner.  

Faculty must contact the Technology Helpdesk to verify that a loaner system is available and can be “swapped” with the damaged system.

Faculty laptops are not to be dropped off without the prior approval of a professional staff member.  Helpdesk Consultants have been instructed not to accept any faculty system without prior authorization from Customer Support Services professional staff.

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Repair Costs

In some instances, repair to a system may not fall under the warranty criteria.  In these instances the assigned faculty member and/or department is responsible for the repair cost.  These will be identified prior to any repair being initiated.

Campus Computer Sales is a unit of IRT, Customer Support Services.  Your sales representative is available to assist you at (309)677-3044, 105 Sisson Hall. Campus Computer Sales office hours are Monday-Friday, 8:00am-Noon and 1:00-5:00pm. Visit the Computer Sales website at  http://computersales.bradley.edu.

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created 10/2008
updated 4/2009

maintained by: Randall/Renken

 

Bradley University •Technology Helpdesk• (309) 677-2964
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