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Welcome New Faculty and Staff

"The Customer Support Services unit of Information Resources and Technology (IRT) at
Bradley University strives to provide computer technology direction, support, education
and communication to the campus community, with excellence, timeliness, and professionalism."

If you have questions about the services or information provided below, call the
Technology HelpDesk (677-2964) or stop by to speak with a HelpDesk consultant in the
Cullom-Davis Library.

Services

Customer Support Services and Computing Services provides technical support to the campus community.  Following are some of these services:  

 

  • Technology HelpDesk
  • Computer Support/Repair
  • Faculty Laptop Program Support
  • Software Support
  • User Education (training classes)
  • Academic Lab Support


Contact the Technology HelpDesk (677-2964) for information on all of our services.

 

Account Management and E-Mail

 

 

 

Networking

Wireless and Wired networking on campus

 

Secure Wireless Networking

 

Wired Networking

Securing the network against intruders continues to be a challenge both on and off campus.  Network registration is the process of placing your computer into the firewall zone appropriate for your level of responsibility.  To provide complete security, it is required that all computers connected to the campus wired network must be registered on the network.  If your computer was purchased and installed through Bradley University's Campus Computer Sales, the registration process will be completed for you.  You may be asked to register your computer occasionally in order to provide asset management information.

Employee systems are placed in the highest security level, the "working" zone of the firewall.  Computer labs and public use computers and printers will be placed in the "learning" zone, with access appropriate for the academic environment.


Campus Computer Sales

 

Our knowledgable sales staff provides evaluation and selection assistance for all of your departmental and personal computer needs, including hardware, software, and peripheral equipment.  Bradley University has partnered with Dell, Apple, and journeyEd Software to provide educational discounts and exceptional service.

For all of your computing needs, visit our Campus Computer Sales website.

 

Miscellaneous

 

 

Outages and Upgrades

Information regarding system, network and power outages, as well as scheduled upgrades that may cause interruptions in service, is posted on the IRT and Technology HelpDesk websites.  Be sure to check this site for informatioin if you are having difficulty accessing a campus system or service.

 

Training Classes

IRT provides classes and training in the areas of

  • Library research
  • Blackboard
  • Desktop applications
  • Classroom technologies
  • Web production
    and more.

 

IRT Links

Information Resources and Technology (IRT) http://www.bradley.edu/irt

Technology HelpDesk http://helpdesk.bradley.edu/

Cullom-Davis Library  http://library.bradley.edu/

Instructional Technology and Media Services (ITMS) http://www.bradley.edu/irt/itms/

Instructional Technology Assistance Center (ITAC) http://www.bradley.edu/irt/itms/itac/index.shtml

WCBU 89.9 http://www.wcbufm.org/

 

updated 11/2007

maintained by: Randall/Renken