Troubleshooting

Documents marked * require a PDF viewer

Desktop Search Engines

Desktop search engines have become very popular and often are installed co-incidentally with other software. Working like an Internet search engine, desktop search engines provide a means to find a file on personal computers, based on keywords, file types or designated folders. We have become aware of the additional load that these can present to network resources to which a user has access. They can also present a heavy load to the local computer, slowing down some things that you do locally. Our primary concern, however, is with the dramatic effects they can have on resources used by others, like mail servers. Learn more about desktop search engines*.

Slow E-mail Delivery with Microsoft Outlook 2003

Cached Exchange mode issues including cached mode, enabled or disabled caching and issues with cached Exchange mode. Learn more about slow e-mail delivery with Microsoft Outlook 2003.

Microsoft Entourage 2004

Microsoft Entourage 2004 is the e-mail, calendar and contact collaboration application for customers with Apple computers. Various troubleshooting tips are covered including account information and problems when a colored wheel frequently spins when composing messages. Learn more about Entourage troubleshooting.

Symantec AntiVirus definitions update failures on Mac OS X

You may need to install a newer version of Symentec AntiVirus. Learn more about obtaining the correct version of Symantec AntiVirus for your Apple computer.

Trouble opening Office 2007 files in Office 2000, 2003 or XP

Install the Microsoft Compatibility Pack and you will be able to open, edit, save and create files in the Office 2007 (Open XML) formats. Learn more about the Compatibility Pack.

Using a VPN client while accessing the network with an aircard

An aircard is a device that plugs into a laptop computer and uses a cell phone signal to provide Internet access. This allows users to have Internet access without relying on Wi-Fi hot spots. They are sold by cell phone companies, and they require a monthly service plan.
These cards do not work reliably with the VPN client for access to Bradley's network.
Learn more about using VPN.

updated 12/2008

maintained by: Randall/Renken