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Technology HelpDesk

Cullom-Davis Library
Apply for employment
(309) 677-2964

HelpDesk Thanksgiving
Break Hours

Wed. Nov 25-Close at Noon
Thu-Sun Nov 26-29 Closed
Mon Nov 30 resume normal hours

HelpDesk Fall 2009 Hours

Mon-Thurs 8:00am-Midnight
Friday 8:00am-8:00pm
Saturday 1:00-6:00pm
Sunday 2:00pm-Midnight

Computing Services Staff

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COMPUTER SALES

Students-Purchase
MS Office Ultimate 2007
for $59.95!

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POLICIES (Security)
POLICIES (Misc.)

Mission Statement

Bradley University's Computing Services department is a support organization whose mission is to recommend, provide, and maintain quality computing systems and services that enrich Bradley's teaching and learning environment, as well as the administrative functions of the University. Computing Services is committed to the effectiveness of its support services, the development of its staff, and the reliability of its systems.

The Technology HelpDesk provides first-level support via telephone and walk-up services approximately 100 hours a week. All trouble calls are tracked via the Remedy Action Request System.

Location                                          

Cullom-Davis Library

First floor, next to the Reserves area

(309) 677-2964

Hours

Hours of operation are displayed in blue sidebar at left

 

Walk-Up Service

Available during hours of operation

Telephone Service

  • During normal operating hours
  • After normal operating hours
    • Audix Services
      • Messages left are addressed the following business day
    • User may request to speak to the operator
      • University Operator will
        • Contact professional staff if requested
        • Open a Service Request which is assigned the next business day

 

Services Offered:                                         

Account Management 

Application assistance

Audix (Voicemail)
Cable Television
Faculty Portfolio
Network Access issues, wired and wireless - requires additional information in order to assist the user:

  • Windows Operating System
  • Mac OS X Operating System

System Protection

Protect Your System
Spyware/Malware Removal